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BeWhale

BeWhale Refund Policy

Last updated: 9 August 2026

This policy is part of the BeWhale Terms of Use and is operated by BeWhale. Contact: info@bewhale.app.

1. What we sell

BeWhale sells digital content and services: subscription plans, virtual currency (including O2 usage credits and coins), virtual items (cards, card packs, boosters), and related digital features. Everything is delivered immediately upon purchase.

2. Immediate delivery and the cooling-off period

Where consumer law in your country provides a withdrawal (“cooling-off”) period for digital content, the following applies: by completing a purchase you request immediate delivery of the digital content and acknowledge that you lose your right of withdrawal once delivery has begun. This consent is collected at checkout.

3. Subscription plans

  • Plans do not renew automatically, so there is nothing to cancel and you will never be charged again without making a new purchase. Your plan runs for a fixed 30-day period; when it expires your account returns to the free plan and any unused plan allowance ends.
  • Amounts already paid for a current or past plan period are non-refundable, except as set out in §5 or where required by law.
  • If we permanently discontinue a paid feature that is materially central to your plan mid-period, we will offer a pro-rata refund or equivalent credit.

4. Virtual currency and virtual items

  • Purchases of virtual currency and virtual items are final once delivered, except as set out in §5 or where required by law.
  • Virtual currency and items have no monetary value and cannot be exchanged for money (see Terms of Use §7). Unused balances are not refundable on account closure.
  • O2 included in a subscription plan expires at the end of the 30-day cycle and is not refunded; O2 bought as a separate top-up does not expire, but is likewise non-refundable once delivered.

5. When we will refund

We will refund (to the original payment method where technically possible) where:

  • (a) you were charged but the purchased item or subscription was not delivered and we cannot deliver it within a reasonable time;
  • (b) a purchase was duplicated due to a technical error;
  • (c) the digital content is faulty and we cannot repair or replace it within a reasonable time — nothing in this policy limits your non-excludable statutory rights regarding faulty digital content;
  • (d) an unauthorised payment was made from your payment method (subject to reasonable verification);
  • (e) a refund is otherwise required by applicable law in your country.

To request a refund, contact info@bewhale.app within 180 days of the charge, including your account identifier and the transaction reference. We aim to respond within 10 business days.

6. Payment-method specifics

  • Payment cards: refunds are issued to the card charged, normally within 5–10 business days of approval.
  • Telegram Stars: purchases made with Telegram Stars are subject to Telegram’s payment terms; approved refunds are issued in Stars via Telegram’s refund mechanism.
  • Cryptoassets: on-chain payments are irreversible by design. Where a refund is approved for a payment made in cryptoassets — on TON or on a supported EVM network — we will return the fiat-equivalent value of the original purchase, paid in the same cryptoasset on the same network at its market value at the time the refund is processed, to the address the payment was sent from, minus network fees. We cannot recover funds sent to a wrong address, sent on the wrong network, or lost through your wallet.

7. Chargebacks

If you dispute a card charge with your bank instead of contacting us first, we may suspend the associated account while the dispute is investigated. Fraudulent chargebacks (disputing a legitimately delivered purchase) are a breach of the Terms of Use and may lead to account termination. We encourage you to contact support first — legitimate issues are resolved faster that way.

8. Abuse

We may decline refunds where we reasonably believe the request is abusive (e.g. repeated purchase-and-refund cycles, refund requests after substantially consuming the content), except where the refund is required by law.

9. Statutory rights

Nothing in this policy excludes or limits rights you have under mandatory consumer-protection law in your country of residence.

Operator: BeWhale. Refund requests: info@bewhale.app.